Refund policy

All Sales Are Final.

No Returns or Refunds.

Exchanges

• An exchange request must be submitted within seven days from when the order was delivered.
  Contact our customer support team to initiate the exchange process. The customer can reach us by email at cs@motherlandhumans.com
• Provide the order number and the reason for the exchange. We may ask for additional information, such as pictures of the item or a brief description of the issue.
• Our customer support team will review the request and determine if the item is eligible for an exchange. If the item is eligible, we will provide instructions on proceeding.
• The customer will need to ship the item back to us in its original condition and packaging. The customer is responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the item is safely returned to us.
• Once we receive the item, we will inspect it to ensure it is in its original condition. If the item passes inspection, we will process the exchange and send the replacement item to the customer. If the item does not pass inspection, the item will be returned to the customer.
• Some items may incur an exchange restocking and shipping fee. If so, an invoice will be sent to the email associated with the order. Once the invoice has been paid, the exchanged item will be shipped. 
• If and when the invoice is not paid after seven days, the originally ordered item will be returned to the customer's address on file. 
• The customer will receive an email notification once the exchange is processed and the new item is shipped.

If the customer has any questions or concerns during the exchange process, they should not hesitate to contact our customer support team at cs@motherlandhumans.com for assistance.